General Enquiries

If your enquiry is about your bill or your account with us, we'll reply within five working days. If it's about your water supply we will try and reply to your email within one day but some enquiries need further investigation. For any other query, we'll get back to you in no more than ten working days.

If you wish to notify us that you have changed address, please use our online moving form.

To view your bill online, sign up to our eBilling service.

If you need our urgent help or have concerns about your bill or the services we provide, please call us so we can help you straight away on:

Billing: 0345 600 3600 

Operations: 0345 702 3797

Easter Opening Times: 
Please be aware that during the Easter period, our billing department will be closed on:

  • Friday 29th March (Good Friday)
  • Monday 1st April (Easter Monday)

My bill or account

Please fill out the form using the link below if your query is regarding payment arrangements; query about your bill or other. 

If your query is regarding problems paying your bill, please go to our help paying my bills page. 

Fill out a general enquiry form

My Water Supply

Please fill out the form using the link below if your query is regarding loss of supply; low pressure; leakage issues; roadwork or traffic issues; outstanding work or other. 

Fill out a water supply enquiry form

See ongoing work

Regarding a Meter

Please fill out the form using the link below if your query is regarding issues with your meter; information about when your meter is being installed or requesting a meter. 

Fill out a meter enquiry form

Regarding a Connections or Supplies issue

Please fill out the form using the link below if your query is regarding a new supply; new connection or replacing your lead pipe. 

Fill out a supplies enquiry form