What are infrastructure charges?

The infrastructure charge is in addition to any charges for connections or site-specific mains. The purpose of this one off charge is a contribution to the cost of providing the network of pipes, pumping stations and treatment works necessary for the provision of water supplies.

How do you help deaf customers?

We offer a Customer Care Plus scheme, which offers a range of services to meet customers requirements. These services are free of charge and are available to anyone living within our region, regardless of whether you are the bill payer.

Mincom Equipment

Should you need to contact us, both our Billing and Operational departments have Minicom equipment, the numbers can be found below.

Billing enquiries: 0345 600 3 600 (Monday – Friday, 8am – 6pm)
For queries about billing, payment arrangements, moving address. meters, high consumption, problems paying  and Customer Care Plus.

General enquiries: 0345 702 3797 (Monday – Friday, 8am – 6pm)
For queries about your water supply, work in your area, water pressure, water supply interruptions, leaks and water quality.

What is the Bristol Water Bond?

The Bristol Water Bond sets out the levels of service we aim to achieve. It is our commitment to serving you, our customers.

The Bond covers commitments on water quality, water supply, appointments and customer contact. If we fail to meet any of our commitments to you, then we will try to put things right as quickly as possible. We outline situations where we will pay compensation. In many matters payment is automatic without you having to make a claim. In other cases, you may need to make a claim. In each case the compensation will be at least at the level laid down by the Guaranteed Standards Scheme and usually it will be more.

The bonds are slightly different for your home or your business. Please find the links to our bond below.

How can I set up a Direct Debit?

You can download, complete and return a Direct Debit application form . Alternatively contact us to set it up over the phone.

Before doing this, you’ll need to set up an account with us, if you haven’t already. To do this, complete our online form or contact us.

Emergency hotline: 0345 702 3797 (24 Hour)

Work in your area

Find latest work in your area

To find out the latest on work in your area please enter your postcode into our interactive map
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Emergency news

Is there an on-going incident in your area? Find out the latest information
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Major Schemes

Further information on our current schemes can be found on the left hand side of this page
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