Firstly, can we have the first part of your postcode i.e. BS24, TA5 etc. so that we know which part of the area you come from. (required)

Part 1

Do you know what type of flushing mechanism you have in your toilet. If you do, please select the button underneath the picture that corresponds to your cistern. If you don’t know go to part 2.

Traditional siphon	Flap valve - handle operated
Flap valve - push button	Drop valve - either one button or two (dual flush) button on front or top

Part 2

Questions

1. Was your toilet installed since January 2001, or was your property built after December 2000?
   
   Yes, installed after 2001 / house built after December 2000
   No to both of them
   Don't know
    
2. Is your toilet dual flush?
   
   Yes, it operates with two buttons (go to question 3 and ignore question 5)
   Yes, it operates by a handle (go to question 5)
   No (go to question 8)
    
3. If you have two buttons, do you know which one to press for the small flush and which one for the full flush?
   
   Yes
   Yes, but sometimes I press the wrong one
   No
   
   Any comments on the above question
   
    
4. Have you ever encountered any problems with the buttons – sticking, breaking etc. If so please explain below.
   
    
5. If you have a handle, how does the dual flush work?
   
   Hold down for flush, press and let go for small flush
   Press and let go for full flush, hold down for small flush
   Not sure
   
   Any comments on the above questions
   
    
6. Were you told how your dual flush system works by the installer, read it from instructions or did you figure it out for yourself?
   
   Told by installer
   Read instructions
   Figured it our myself
    
7. If you have children, do they know how to operate it?
   
   Yes
   No
   
   If No, what problems do they have using it?
   
    
8. When flushing solids does it always clear the pan at the first attempt?
   
   Yes
   No
    
9. If not, typically how many flushes does it take to clear?
   
   
    
10. Have you experienced any leaking of water into the pan between uses? This shows itself as a constant trickle of water down the back of the pan and is often difficult to see. (If you are not sure, hold some toilet paper against the back and see if it gets wet)
    
    Yes
    No
     
11. Are you happy with the performance of your WC?
    
    Yes
    No
    
    If not, why?
    
     
12. Any other comments you would like to add? (toilet humour welcome but please keep it clean!).
    
    
     
13. Are you:
    
    male
    female

Water saving pack including stickers and colouring book. *

If you would like a free pack which includes a set of stickers promoting water saving and a kids' colouring book, please give us your name and address. **

Colouring book - if you have more than one child in the house, how many colouring books would you like?

* The water saving pack offer is only open to Bristol Water customers
** Your name and address will not be used for any other purpose