New Supplies & New Mains

If you need to contact us about a development you should contact our Developer Interface, Development Services or New Supplies teams.

To submit an application or make an enquiry please see the section to the left, where you will find application forms and useful information.

Each section contains relevant information which can help you make the right choice when contacting us and help you complete the forms accurately, saving you time later on.

Our lines are open and we are available to answer your queries between 8am – 4.30pm on weekdays.

Please Note – Following the changes made by the Introduction of the Retail Water Market, from April 2017, if you are applying for a non-household/commercial supply or building water only supply, then you will need to appoint a water retailer to be registered to that supply. If you do not appoint a retailer, then the market will appoint one for you. A list of retailers in the market please can be found here.

Developer enquiries

Our Developer Interface Team will be able to assist if your query relates to the installation or diversion of a main.

developer.interface@bristolwater.co.uk

0117 934 1224

Developer Interface Team
Bristol Water
Bridgwater Road
Bristol
BS13 7AT

However, if the query relates to a  Self Lay application or site, you should contact our Development Services Team.

Self-lay enquiries

Our Development Services team will deal with any enquiries from a Self-lay organisation.

development.services@bristolwater.co.uk

0117 963 8277

Developer Services
Bristol Water
Bridgwater Road
Bristol
BS13 7AT

New Supplies

Our New Supplies team will help you if you are enquiring about the connection of a service pipe onto a main. They also deal with the disconnection of supplies that are no longer required.

newsupplies@bristolwater.co.uk

0345 602 8022

New Supplies
Bristol Water
Bridgwater Road
Bristol
BS13 7AT

Resources