If you need to contact us about a development you should contact our Developer Interface, Development Services or New Supplies teams.
To submit an application or make an enquiry please see the section to the left, where you will find application forms and useful information.
Each section contains relevant information which can help you make the right choice when contacting us and help you complete the forms accurately, saving you time later on.
Our lines are open and we are available to answer your queries between 8am – 4.30pm on weekdays.
Please Note – Following the changes made by the Introduction of the Retail Water Market, from April 2017, if you are applying for a non-household/commercial supply or building water only supply, then you will need to appoint a water retailer to be registered to that supply. If you do not appoint a retailer, then the market will appoint one for you. A list of retailers in the market please can be found here.
Our Developer Interface Team will be able to assist if your query relates to the installation or diversion of a main.
However, if the query relates to a Self Lay application or site, you should contact our Development Services Team.
Our Development Services team will deal with any enquiries from a Self-lay organisation.
Our New Supplies team will help you if you are enquiring about the connection of a service pipe onto a main. They also deal with the disconnection of supplies that are no longer required.
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