If you have a leak in a pipe supplying water to your property - we may be able to help!
Water leaks are wasteful and may be causing damage. It is important to remember that it is the responsibility of the homeowner to fix any leak on a private supply pipe. Once a homeowner has been issued with a Leakage Notice they are required to arrange for the leak to be repaired within 14 days.
However, under the LeakStop scheme, we may repair, free of charge, external underground supply pipes (up to the external wall of the house) of owner/occupier household customers, on the first occasion a leak is found on their pipe. Access to the pipe for repair must be readily available (i.e. not under or adjacent to buildings, walls, sheds, garages, or any permanent structure and less than 1.5m deep) and we will not be responsible for exceptional costs necessary to reinstate special surfaces (landscaping, brick paving, flagstones and the like).
In the event of a second subsequent leak on the same pipe, the repair may be available at the prevailing subsidised LeakStop price.
Properties which are let to tenants on a commercial basis, including council houses, are not covered by LeakStop.
Commercial, agricultural and industrial premises do not qualify for the LeakStop scheme.
Bristol Water may be able to help, which is why we have the LeakStop scheme for domestic homeowners.
Leakstop summary
REPAIR...
If it is the first time that the external underground pipe has leaked, Bristol Water may repair it FREE OF CHARGE. If it is the second time this pipe has leaked, Bristol Water may arrange to repair the pipe for only £110 including VAT* (subsidised LeakStop price). After this LeakStop is not applicable.
Please note your supply may be interrupted for a time during such work.
OR REPLACE...
If you suspect that the pipe is old, or is going to continue to spring leaks, it is a good idea to replace your pipe altogether.
LeakStop Terms and Conditions
- This price applies to normal working hours only.
- Charges may be incurred if you insist on an emergency callout or for work to be undertaken at night or weekends. Details will be provided.
- Offer only applies if work is carried out under the ‘LeakStop’ scheme.
- All work to be guaranteed for a 12 month period.
- This scheme may be withdrawn at any time at the Company’s discretion.
LeakStop may be withdrawn where the repair may be an unacceptable or unquantifiable risk, liability or cost to the company.
Contact: 0845 702 3797 if you have a leak on your supply pipe
Click here for information on how to avoid leaks and bursts
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Water pipes within your property boundary are your responsibility (if the pipe serving your property is in adjacent land or in the road it may still be yours and/or your neighbours’ responsibility). If we find a leak on your pipes, we will legally require you to repair it and in some cases replace the pipe. However, you may be eligible for our LeakStop scheme where in most cases the first repair on your external supply pipe is free of charge and a second repair is charged at a subsidised fixed price.
