We Want to Help

As a Bristol Water and Wessex Water customer we believe you are entitled to a high level of service from us and our joint billing company Bristol Wessex Billing Services Limited, BWBSL.

We want to hear from you if you are disappointed with the service you have received. Unless you tell us where we are going wrong, we will not know how to improve our service in the future.

Click here to see our code of practice for billing enquiries and complaints.