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Metered - A Guide to Your Bill
 
 
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1. Customer number
Please quote this whenever you contact us.
2. Balance brought forward
Amounts owing from previous bills or credits carried forward, including direct debit payments, are shown here.
3. Total bill
Your total charge for this bill period. For payment options click here. VAT is payable on water charges by some industrial customers.
4. Payment
If you have a meter, you are billed for your water in arrears and payment is due on demand. Payment should be made to BWBSL.
5. Meter size
Your meter connection size. This determines your sewerage standing charge.
6. Meter readings
Your latest and previous meter readings. If the reading has been estimated, you
can take your own reading and call us on 0845 850 0 018 (24 hours). We will send you an amended bill.
7. Water usage
The number of cubic metres used since your last bill (1 cubic metre = 1,000 litres or approximately 220 gallons).
8. Sewerage volume
This is the volume in cubic metres which is used to calculate your full sewerage charge.
9. % water not returned to sewer

Sewerage charges are based on the assumption that 5% of the water you use is not returned to the sewer.This 5% takes into account evaporation, car washing, garden watering and variations during wet and dry years. If you think that more than 5% of your water supply is not returned to the sewer, please let us know and we will find out if you qualify for a reduction in charges.

10. Water volume charge
This is calculated by multiplying your water use in cubic metres by the price per cubic metre.
11. Sewerage volume charge
This is calculated by multiplying your water use in cubic metres by the price per cubic metre for sewerage. An allowance is then made for water not returned to the sewer.The allowance is shown as cr on your bill.
12. Standing charges

These are payable by all customers connected for these services. Standing charges include the costs of maintaining and reading meters for water supply customers.The sewerage standing charge includes the cost of surface water and highway drainage.The sewerage standing charge is based on the connection size of your meter. The standing charge is an annual fixed charge. Your bill includes a proportion of the standing charge based on the number of days since your last meter reading.

13. Budget payments
If you pay by a budget plan, your payments since your last bill will be listed here.

Reversion to unmetered billing:
If you have recently asked for a meter to be fitted, it may be possible for you to revert to paying your water and sewerage bill based on the rateable value of your property if there is one. This option is not available if you have been billed for more than one year on a meter.

Problems paying: If you think you may have problems paying this bill, click here for details on how we can help.
Ofwat Price Determination
Consumer Council for Water
Bowser / standpipe hire
 

 
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Bristol Water plc - Registered in England No. 2662226
Registered Office: PO Box 218, Bridgwater Road, Bristol BS99 7AU