Water Supply Queries
0845 702 3797
(8am - 6pm Mon-Fri.)
Emergency Service,
Sat, Sun & Weekdays 6pm - 8am
Minicom
0800 917 0737 (24 hours)
Customer Care Plus
Call 0845 600 3600 if you would like to know more about our special
services for the disabled, blind, partially sighted, deaf, hard of
hearing or the elderly.
Text Telephone
0845 605 6585
To report a leak on a Bristol Water pipe please call:
0800 801 011
Bogus Water Officials
Genuine Bristol Water Staff carry proper ID cards. If you have any
doubts call freephone 0800 373 501
Please note if you are using Sat Nav to get to Head Office the postal code to use is: BS13 7AT
Bristol
Water plc
PO Box 218
Bridgwater Road
Bristol
BS99 7AU
Tel:
0117 9665 881
Location map for Head Office |
Contact
Details for Customers with Billing Questions
Both phone lines open Monday to Friday 8am to 6pm. For queries about your bill call:
0845 600 3 600
Minicom - 0845 605 6 585
Leaflet request lines (automated, available 24 hours)
Meter option leaflet: 0845 601 5 983
Charges explained: 0845 606 6 271
Information line (automated, available 24 hours)
Listen to our talking leaflet explaining rateable value:
0845 606 6 269
Other services (automated, available 24 hours)
Estimated meter bill? Leave your actual reading:
0845 850 0 018
Make a debit/credit card bill payment (automated speech recognition line, available 24 hours)
0845 600 1 019
email - use for billing enquiries only:
customer.services@bwbsl.co.uk
Where possible please include your customer reference number and/or your billing address in all contact to us.
Mailing address:
BWBSL
1 Clevedon Walk
Nailsea
Bristol
BS48 1WA |
