We performed well during Beast from the East

June 19, 2018

The economic regulator of the water sector, Ofwat, has today published a review of the freeze and thaw that resulted from the ‘Beast from the East’ extreme weather at the start of March 2018.

We are pleased that Ofwat has …

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Rob’s top 5 tips for saving water – Blog

April 27, 2018

I’ve spent my week living with the same amount of water as people from other countries. On some days, I had as little as 4 litres, and on other days, I had as much as 400 litres!! You can read …

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Living with less water – Blog

April 27, 2018

So, over the past week, I have been living with less water than the average Brit. Why? Mainly because I don’t keep my mouth shut when silly ideas come to me, and I end up having to tell people how …

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Reinstatement of the Strawberry Line has been completed

April 18, 2018

The works required to reinstate the popular Strawberry Line near Winscombe following the completion of a £27million project to improve water supplies have been completed, and the route is now open.

“The recent spell of good weather has aided progress, …

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Water, economics – yawn…

March 12, 2018

Iain McGuffog, Director of Strategy and Regulation

Do the ambitious, the curious, the innovative and the creative come and work in the water industry?  It may be the perception that they don’t. And I can’t claim that I do a …

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Reducing agricultural pollution – Working together with local farmers

February 21, 2018

Matthew Pitts, Catchment Strategy Manager, Bristol Water

Our most important asset is raw water.  Good quality raw water makes it easier and cheaper for us to provide good quality drinking water to our customers.

Back in 2007, Bristol Water had …

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Bristol Water publishes a consultation on its long-term ambitions

February 14, 2018

“Bristol Water…Clearly” is our consultation on our long-term ambitions. The document sets out our long-term ambitions for water services, local communities and the environment out to 2050. Bristol Water is asking our customers and stakeholders to get involved and share …

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Harbouring creative thinking – The Gilbert & George way

February 13, 2018

Ben Newby, Customer Services Director, Bristol Water.

Giving people time and space to think is always a difficult ask in an increasingly busy world. But I think it is vital to a business performing well. We tend to want constant …

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Bristol Water charges announced for 2018/19

February 6, 2018

Bristol Water’s average annual household bills will rise by 3.3% in 2018/19. Our average water bill of £185 is below the national England and Wales average water bill of £189.

The forecast increase in the average bill from £179 to …

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Working with our future customers

January 31, 2018

We have successfully held our first Youth Board meeting on Monday 29 January with 20 sixth form students from across the Bristol area.

This is the first year of our Youth Board, which brings the views of young adults into …

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What to do when your pipes freeze

December 7, 2017

If you do not have water

Please check with your neighbours  to see if they have water. If they still do, it is likely that it is only your supply that is affected in some way and could be caused …

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One Tree Per Child

December 5, 2017

The Brinsea Green Farm Tree Planting Project is a collaboration between Bristol Water, Kier and Bristol City Council’s One Tree Per Child Project with the aim to plant 1000 trees at the site with help from the Trees for Cities

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New Connections Charging Consultation

November 16, 2017

The New Connections Charging Consultation document is an opportunity for our existing and future customers to give Bristol Water feedback on the design of a revised charging framework for new connections to be implemented in April 2018.

Bristol Water held …

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Bristol Water responds to PR19 Draft Methodology

September 5, 2017

Bristol Water has responded to Ofwat’s PR19 Draft Methodology,  published on 11 July 2017.  You can find the document in PDF format at the bottom of this page.

The Draft Methodology  consults on Ofwat’s methodology for the 2019 price

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Water Bar picks up third award

July 11, 2017

Bristol Water’s pop-up Water Bar won the Big Bang Award for Innovation at the Utility Week Stars Awards on Friday 23 June, which is its third accolade this year. The bar had also been awarded the Community Project of the …

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Bristol Water joins Jamie Oliver’s Sugar Smart this summer

June 5, 2017

The Sugar Smart Bristol campaign, part of Jamie Oliver’s Food Revolution, has joined Bristol Water and City to Sea to relaunch the award-winning Bristol Water bar, which will be touring local events this summer to serve thousands of litres of …

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Cross Lane works finished three weeks ahead of schedule

May 24, 2017

Bristol Water’s construction work to install part of a 30km water main in Cross Lane has been completed 3 weeks ahead of schedule. The 3 way traffic lights, which have been in place for the safety of the public at …

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Mel speaks at Utility Week Live

May 23, 2017

Bristol Water Chief Executive, Mel Karam attended Utility Week Live in Birmingham on Tuesday 23 May to take part in an open discussion about the role of transformation and flexibility in the face of uncertainty. Below are some details about …

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Improving the quality of the environment

May 9, 2017

Bristol Water is leading the Mendip Lakes Partnership with an initiative to work with farmers in the Mendips to reduce diffuse pollution and improve the quality of the environment for wildlife.

The Mendip Lakes Partnership held a cross-compliance themed farm …

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Bristol continues the refill revolution with new water fountain

April 27, 2017

Bristol’s war on waste took another step forward yesterday (Wednesday 26 April) as the city’s second free drinking water fountain was opened by Marvin Rees, Mayor of Bristol.

The fountain supports the ongoing Refill campaign, started by Bristol campaigners City …

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Corporate announcements

April 6, 2017

Bristol Water welcomes new CEO

Mel Karam has joined Bristol Water Plc as Chief Executive Officer. 

Mel Karam brings over 25 years’ experience and a proven track record in asset management and capital delivery in the power and utility industry …

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Businesses are primed for the new water market

March 21, 2017

Nearly 70% of businesses in the Bristol Water supply area are ready for the new retail market, according to a new survey.

The new water market opens for business in April and awareness of the new market was just 32% …

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Strawberry Line Update – 5 April 2018

February 23, 2017

As part of our Southern Resilience Scheme, which reinforces the water supply to 280,000 customers across North Somerset, the Strawberry Line Cycle Way is currently diverted in the Winscombe area. This includes a diversion around Shute Shelve Tunnel.

We …

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Six weeks to retail market opening

February 21, 2017

It’s all systems go in the new water retail market as the countdown to competition begins. In just six weeks’ time an estimated 1.2 million eligible non household customers in England will be able to choose who they buy their …

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Raising awareness of the new retail water market

February 7, 2017

A national awareness campaign is underway to help businesses, charities and public sector organisations in England have a better understanding and awareness of the new water retail market, ahead of market opening on the 1st April.

The campaign is …

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Bristol Water charges announced for 2017/18

February 1, 2017

Bristol Water’s average annual household bills will rise by 3.6% in 2017/18. Our average water bill of £177 will be the 12th highest of the 22 water companies in England and Wales.

This is a forecast increase in the …

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Water watchdog’s latest report ‘Delving in to Water’ published

November 22, 2016

A new report by CC Water shows water companies in a favourable light compared to other utilities in terms of customer satisfaction.

Key findings of the Delving into Water report into water companies’ performance show:

• Consumers have high levels …

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Innovation winners at the Bristol Post Environment Awards

November 15, 2016

We are delighted to have won the Innovation Award for our water bar at the Bristol Post Environmental Awards, held recently at AT-Bristol.bpbc-environmental-winner

The Bristol Water bar is a pop up bar that has been taken to festivals across Bristol …

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6,000 litres of tap water guzzled down at the Balloon Fiesta

August 16, 2016

Reducing plastic waste and refilling with tap water proves popular at the Bristol’s Balloon Fiesta. Thousands of people gathered in Bristol for the International Balloon Fiesta this weekend and proved that the demand for refillable tap water is out there.…

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Advisory notices at Chew and Barrow Tanks

August 10, 2016

Dog owners and other lake users are being advised to avoid contact with water at Chew Valley Lake and Barrow Tanks because of high blue/green algae levels.

Routine sampling has shown that the levels of blue/green algae in the raw, …

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Floating solar panels on reservoirs

June 23, 2016

Bristol Water has this week announced plans to investigate renewable energy projects for throughout the water company’s supply area.  The investigation includes the potential for floating solar panels on water storage reservoirs, wind turbines and solar panels at sites such …

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Bristol Water commit to accessible ID badges

June 6, 2016

Utility company Bristol Water has agreed to include information on their staff identity badges in Braille following a campaign by Royal National Institute of Blind people (RNIB).

The Bristol Post and Western Daily Press have recently reported that conmen had …

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Stay Hydrated on the go with the Refill Bristol App

May 24, 2016

Bristol Water has partnered with Refill Bristol for a summer of events and activities designed to get people hydrating when on the move, for free!

To take part in the city’s free tap-water refill scheme just download a new free …

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North Somerset farmers get together to help water quality

April 22, 2016

In autumn 2014 Bristol Water set up the Mendip Lakes Partnership to bring together farmers and land owners from across the Blagdon and Chew Valley Reservoir catchments with organisations such as Natural England, the Environment Agency Catchment Sensitive Farming and

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The Wheels Project brings our van back to life

April 15, 2016

Some amazing things happen in Bristol. And over the past six months we are glad that we have been able to play a small part in making one of those amazing things happen. The Wheels Project based down in Brislington …

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Bristol Water appoints new customer champion

April 5, 2016

Peaches Golding OBE has been appointed as Independent Chair of Bristol Water’s Challenge Panel, tasked with ensuring customer’s views are at the heart of our business planning.

Mrs Golding is an award-winning, trusted and respected business and community leader who …

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Water way to have a good time

March 30, 2016

Children at Redfield Educate Together Primary School joined thousands of people across the globe in turning the world blue to celebrate World Water Day (Tuesday 22 March).

The United Nations designated 22 March as World Water Day 23 years ago …

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Bristol Water improving the Biodiversity across the region

March 16, 2016

We always aim to be environmentally sustainable, and a measure of our success on this is to improve biodiversity. Our work inevitably has an impact on the environment, but we always aim to leave a site in a better environmental …

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Glass eel citizen science project

March 10, 2016

The eel is a critically endangered species, more endangered than the snow leopard and the tiger. Bristol is one of the leading European forces in saving the eel.

As part of their ongoing commitments to deliver alternative measures under the …

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