New Connections Charging Consultation

November 16, 2017

The New Connections Charging Consultation document is an opportunity for our existing and future customers to give Bristol Water feedback on the design of a revised charging framework for new connections to be implemented in April 2018.

Bristol Water held …

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Bristol Water responds to PR19 Draft Methodology

September 5, 2017

Bristol Water has responded to Ofwat’s PR19 Draft Methodology,  published on 11 July 2017.  You can find the document in PDF format at the bottom of this page.

The Draft Methodology  consults on Ofwat’s methodology for the 2019 price

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Water Bar picks up third award

July 11, 2017

Bristol Water’s pop-up Water Bar won the Big Bang Award for Innovation at the Utility Week Stars Awards on Friday 23 June, which is its third accolade this year. The bar had also been awarded the Community Project of the …

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Bristol Water joins Jamie Oliver’s Sugar Smart this summer

June 5, 2017

The Sugar Smart Bristol campaign, part of Jamie Oliver’s Food Revolution, has joined Bristol Water and City to Sea to relaunch the award-winning Bristol Water bar, which will be touring local events this summer to serve thousands of litres of …

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Our annual WaterTalk has landed

May 31, 2017

Our newly redesigned annual magazine WaterTalk is out now with an interview with Bristol Water Chief Executive Mel Karam and  the latest customer news and features.

This issue’s features include a piece on the benefits of having a water meter, …

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Cross Lane works finished three weeks ahead of schedule

May 24, 2017

Bristol Water’s construction work to install part of a 30km water main in Cross Lane has been completed 3 weeks ahead of schedule. The 3 way traffic lights, which have been in place for the safety of the public at …

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Mel speaks at Utility Week Live

May 23, 2017

Bristol Water Chief Executive, Mel Karam attended Utility Week Live in Birmingham on Tuesday 23 May to take part in an open discussion about the role of transformation and flexibility in the face of uncertainty. Below are some details about …

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Bristol Water offers gender-neutral titles for its customers

May 10, 2017

Bristol Water is giving its transgender community a choice of three new gender-neutral titles, as part of improving customer experience.

Bristol Water has followed the example of HSBC and other banks by giving customers more titles to choose from. Customers …

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Improving the quality of the environment

May 9, 2017

Bristol Water is leading the Mendip Lakes Partnership with an initiative to work with farmers in the Mendips to reduce diffuse pollution and improve the quality of the environment for wildlife.

The Mendip Lakes Partnership held a cross-compliance themed farm …

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Bristol continues the refill revolution with new water fountain

April 27, 2017

Bristol’s war on waste took another step forward yesterday (Wednesday 26 April) as the city’s second free drinking water fountain was opened by Marvin Rees, Mayor of Bristol.

The fountain supports the ongoing Refill campaign, started by Bristol campaigners City …

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Corporate announcements

April 6, 2017

Bristol Water welcomes new CEO

Mel Karam has joined Bristol Water Plc as Chief Executive Officer. 

Mel Karam brings over 25 years’ experience and a proven track record in asset management and capital delivery in the power and utility industry …

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Businesses are primed for the new water market

March 21, 2017

Nearly 70% of businesses in the Bristol Water supply area are ready for the new retail market, according to a new survey.

The new water market opens for business in April and awareness of the new market was just 32% …

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Bristol Water Bar shortlisted for national award

February 27, 2017

Bristol Water’s Water Bar, which featured at several Bristol festivals last summer, has been shortlisted for Community Project of the Year at the National Water Industry Achievement Awards. 

Following on from the local success when the Bristol Water Bar picked …

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Strawberry Line Update

February 23, 2017

As part of our Southern Resilience Scheme, which aims to secure the water supply to 280,000 across North Somerset, the Strawberry Line Cycle Way is currently diverted in the Winscombe area. This includes a diversion around Shute Shelve Tunnel.

We …

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Six weeks to retail market opening

February 21, 2017

It’s all systems go in the new water retail market as the countdown to competition begins. In just six weeks’ time an estimated 1.2 million eligible non household customers in England will be able to choose who they buy their …

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Axbridge Progress

February 13, 2017

Construction of our new 30km water main that stretches from Barrow Gurney to Cheddar began in December. Good progress has been made with over 3km of pipe in the ground already.
Much of the pipe laying work on the A371 …

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Raising awareness of the new retail water market

February 7, 2017

A national awareness campaign is underway to help businesses, charities and public sector organisations in England have a better understanding and awareness of the new water retail market, ahead of market opening on the 1st April.

The campaign is …

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Bristol Water charges announced for 2017/18

February 1, 2017

Bristol Water’s average annual household bills will rise by 3.6% in 2017/18. Our average water bill of £177 will be the 12th highest of the 22 water companies in England and Wales.

This is a forecast increase in the …

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Blue Monday

January 13, 2017

Blue Monday Bristol is a non-profit annual event that is hosted by local community organisations, passionate about supporting our community through hard times.

It is a unique one-stop-shop for Bristol residents to find out about the range of free advice …

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Water watchdog’s latest report ‘Delving in to Water’ published

November 22, 2016

A new report by CC Water shows water companies in a favourable light compared to other utilities in terms of customer satisfaction.

Key findings of the Delving into Water report into water companies’ performance show:

• Consumers have high levels …

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Innovation winners at the Bristol Post Environment Awards

November 15, 2016

We are delighted to have won the Innovation Award for our water bar at the Bristol Post Environmental Awards, held recently at AT-Bristol.bpbc-environmental-winner

The Bristol Water bar is a pop up bar that has been taken to festivals across Bristol …

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Strawberry Line Diversions

October 19, 2016

We are investing £27 million in Somerset and North Somerset’s water infrastructure. 30km of water main will be installed between Barrow Gurney and Cheddar, via Banwell, meaning 280,000 will have a more reliable water supply. We are also upgrading the …

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6,000 litres of tap water guzzled down at the Balloon Fiesta

August 16, 2016

Reducing plastic waste and refilling with tap water proves popular at the Bristol’s Balloon Fiesta. Thousands of people gathered in Bristol for the International Balloon Fiesta this weekend and proved that the demand for refillable tap water is out there.…

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The Bristol International Balloon Fiesta is under way, and there’s no need to feel thirsty!

August 12, 2016

The Bristol International Balloon Fiesta is Europe’s largest annual meeting of hot air balloons, attracting over 150 Hot Air Balloons from across the globe. The Fiesta truly is a sight that can only be seen in Bristol. Held over four …

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Advisory notices at Chew and Barrow Tanks

August 10, 2016

Dog owners and other lake users are being advised to avoid contact with water at Chew Valley Lake and Barrow Tanks because of high blue/green algae levels.

Routine sampling has shown that the levels of blue/green algae in the raw, …

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Thirsty work at Redfest

August 9, 2016

The annual festival held in Redfield was the place to be in Bristol on the weekend, with thousands of people turning up to sit in the sun and enjoy the spectacular performances.

Our water bar was in constant use with …

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The results from the June “Let us know…” panel are in!

August 2, 2016

Thank you to everyone who took part in our 2nd online survey, we asked 13,000 of you to give us feedback on topics such as WaterTalk, roadworks, Live Chat and insurance policies.

Everyone who participates in the panel is entered

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Reuse, Refill and Refresh at Redfest Bristol

August 2, 2016

We’re back! Stay happy and hydrated this weekend as we bring our new water bar to REDFEST!

“After launching our new Refill water bar at Bristol Pride and returning home with an empty tank, we cannot wait to attend Redfest …

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Don’t be stupid – Swimming in reservoirs is dangerous

July 18, 2016

We know it is tempting when the weather hots up to take a dip in Cheddar Reservoir, but every year there are incidents of near misses and we have had some fatal incidents in the past. On 12 June we …

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Water…the most consumed drink at Bristol Pride?

July 6, 2016

Considering the near constant six deep queue for the Water Bar, we are pretty sure that water was the most consumed liquid at Bristol Pride on Saturday 9 July. Even if not we certainly kept everyone happy and hydrated as …

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Floating solar panels on reservoirs

June 23, 2016

Bristol Water has this week announced plans to investigate renewable energy projects for throughout the water company’s supply area.  The investigation includes the potential for floating solar panels on water storage reservoirs, wind turbines and solar panels at sites such …

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Bristol Water gears up for Glastonbury Festival

June 23, 2016

When the Glastonbury Festival gets into full swing it takes a rather rural and picturesque part of Somerset and turns it into a town similar in size to Swindon. The population of the area increases tenfold during those few days …

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Bristol Water commit to accessible ID badges

June 6, 2016

Utility company Bristol Water has agreed to include information on their staff identity badges in Braille following a campaign by Royal National Institute of Blind people (RNIB).

The Bristol Post and Western Daily Press have recently reported that conmen had …

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WaterTalk magazine available

May 24, 2016

Click here to download the latest version of WaterTalk.

Struggling with our science conundrum? Watch the video below for a handy guide.


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Stay Hydrated on the go with the Refill Bristol App

May 24, 2016

Bristol Water has partnered with Refill Bristol for a summer of events and activities designed to get people hydrating when on the move, for free!

To take part in the city’s free tap-water refill scheme just download a new free …

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North Somerset farmers get together to help water quality

April 22, 2016

In autumn 2014 Bristol Water set up the Mendip Lakes Partnership to bring together farmers and land owners from across the Blagdon and Chew Valley Reservoir catchments with organisations such as Natural England, the Environment Agency Catchment Sensitive Farming and

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The Wheels Project brings our van back to life

April 15, 2016

Some amazing things happen in Bristol. And over the past six months we are glad that we have been able to play a small part in making one of those amazing things happen. The Wheels Project based down in Brislington …

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Lower Ashley Road traffic lights

April 11, 2016

As part of a £3 million renovation project we have been upgrading the water main that stretches from Victoria Pumping Station on Oakfield Road in Clifton, to Greenbank Cemetery. This main services households and businesses across Cotham, St Paul’s, Lawrence …

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Bristol Water appoints new customer champion

April 5, 2016

Peaches Golding OBE has been appointed as Independent Chair of Bristol Water’s Challenge Panel, tasked with ensuring customer’s views are at the heart of our business planning.

Mrs Golding is an award-winning, trusted and respected business and community leader who …

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Water way to have a good time

March 30, 2016

Children at Redfield Educate Together Primary School joined thousands of people across the globe in turning the world blue to celebrate World Water Day (Tuesday 22 March).

The United Nations designated 22 March as World Water Day 23 years ago …

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Bristol Water improving the Biodiversity across the region

March 16, 2016

We always aim to be environmentally sustainable, and a measure of our success on this is to improve biodiversity. Our work inevitably has an impact on the environment, but we always aim to leave a site in a better environmental …

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Glass eel citizen science project

March 10, 2016

The eel is a critically endangered species, more endangered than the snow leopard and the tiger. Bristol is one of the leading European forces in saving the eel.

As part of their ongoing commitments to deliver alternative measures under the …

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One Tree per Child

March 10, 2016

Children from a south Bristol primary school will be learning about nature and the environment at a special tree planting event at Blagdon Lake.

As part of the Mayor’s One Tree Per Child Bristol project, youngsters from Perry Court School …

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Trout fishing opens at Chew Valley Lake

March 3, 2016

Anglers were treated to a beautiful start to the season…

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