Our vision is to provide good customer service by being responsive to customers’ needs. For this aim, four outcomes have been translated from customers’ priorities.
Affordable bills – to keep bills as low as possible and price rises to a minimum.
Satisfied customers – to improve levels of customer satisfaction, ensuring any problems are resolved quickly and providing value for money service.
Easy to contact – to ensure customers find it easy to contact and communicate with us.
Bills are accurate, clear and easy to understand – to produce bills that avoid customer confusion.
Stay up to date with the latest Bristol Water updates
The New Connections Charging Consultation document is an opportunity for our existing and future customers to give Bristol Water feedback on the design of a … Continue reading New Connections Charging Consultation
Bristol Water has responded to Ofwat’s PR19 Draft Methodology, published on 11 July 2017. You can find the document in PDF format at the bottom … Continue reading Bristol Water responds to PR19 Draft Methodology
Only 4% of the 150 litres of water we use each day is for drinking. The water industry is interesting as it is one of … Continue reading Saving Water
Whether you are having a family day out or taking part in one of the outdoor activities around the lake, our restaurants are the perfect … Continue reading Eating and Parking