Responsive to customers

Our vision is to provide good customer service by being responsive to customers’ needs. For this aim, four outcomes have been translated from customers’ priorities.

Affordable bills – to keep bills as low as possible and price rises to a minimum.

Satisfied customers – to improve levels of customer satisfaction, ensuring any problems are resolved quickly and providing value for money service.

Easy to contact – to ensure customers find it easy to contact and communicate with us.

Bills are accurate, clear and easy to understand – to produce bills that avoid customer confusion.