Performance

Annual Report 2016: This report is the principal way we document our yearly performance and hold ourselves publicly to account. It was published in July 2016. It incorporates information and data included in our Strengths and Weakness Statements and our Assurance Plan.

Annual Performance Report: Following the publication of our Annual Performance Report in July 2016, we, along with most other water companies, received some queries from Ofwat on the data we reported. In some cases our review of these queries resulted in changes to the reported figures. The data tables published reflect the updated position following these queries.

2016 Data Assurance Summary: This our compliance statement signed by the Bristol Water Board.

2016 Annual Performance Report and GSS Payments Assurance Report: This is the external assurance report from Atkins, which assessed our Annual Performance Report.

Strengths and Weaknesses Consultation: This document considers the risks, strengths and weaknesses of the data we assess and report on, and how we aim to ensure trust and confidence in the information we provide.

Strengths and Weaknesses Post-Consultation: This document considers the risks, strengths and weaknesses of the data we assess and report on. It explains our revised risk assessment scores following a consultation that took place from 30th November 2016 – 31st January 2017 on our initial risk assessment scores.

Draft Assurance Plan 2017/18: We published the draft assurance plan as a consultation for feedback on whether we had identified the appropriate actions within the plan to address the areas of risk identified in the Statement of Risks Strengths and Weaknesses.

Final Assurance Plan 2017/18: This assurance plan is about the data we assess and report on, and how we aim to ensure trust and confidence in the information we provide.

Performance Report 2015-2020: We have set the outcomes that we want to deliver for our customers by 2020. These were identified following detailed engagement with our customers and stakeholders, and agreed with the industry regulator Ofwat. This document explains each of the performance commitments we have made to achieve those outcomes and how we will assess whether we have achieved them.

Resources