Get involved

We want to hear what you think of our service. Our online customer panel ‘let us know’ gives you the opportunity to feedback to us by asking panel members to take part in a short survey, roughly every 3 months, about Bristol Water and things that matter to them as customers.

Win £200 per survey

The information will be used to help us provide you with a better service now and in the future. You will be entered into a free draw to win £200 when you sign up and for each survey you complete you have the chance to win a further £200 in a prize draw.

You may already be a member of Wessex Water’s ‘have your say’ online panel but you can be a member of both panels as we are both separate companies – Bristol Water supply you with your drinking water and Wessex Water deal with your waste water.

If you are interested in joining the panel  it will take about 10 minutes to complete the simple form and you can leave the panel at any time.

Congratulations to Ms Halliday – winner of our first prize draw

Congratulations to Mrs Gratton – winner of our second prize draw

Congratulations to Mr T Thurtle – winner of our third prize draw

Congratulations to Mr Bambridge – winner of our fourth prize draw

Click here to sign up 

Text Service

We have been trialing a new way of letting you know when there could be an issue with your water supply. We have been texting, or leaving a voice message your telephone line through our automated message service. We hope that in an emergency situation we will be able to keep you better informed with regular updates.