Current Engagement

Bristol Water is currently inviting customers by telephone to take part in interviews for research. The research will focus on our customer service and how we can improve.

The research is being conducted by TLF, so if you do receive a call from TLF, they are working on our behalf.

If you have any questions, please email the Customer Research team at

We have set up a new customer forum, Water Forum, to help us understand what our customers want and to work together to develop our plans. The forum will several times a year, and the first meeting is due to take place in September. Members of the Water Forum can download the Terms of Reference of the forum below.