Customer Engagement

Ongoing customer engagement is highly valuable to Bristol Water as it helps us to improve the service we offer to our customers. High-quality and consistent customer service is one of Bristol Water’s top priorities. We have a number of different ways that we try to hear from, and learn from, all of our customers. This page will help you understand what we are up to and how you can get involved.

We use your feedback to make continuous improvements to the service we provide.  Your feedback also helps to inform our customer priorities, which in turn helps to  ensure customers are at the heart of our business plan.

We have a Customer Challenge Group, called the Bristol Water Challenge Panel which hold us to account on our customer engagement processes . As an independent group they are representative of our customer base and challenge us to ensure we are representing our customer priorities in the business planning process.